Kitchenaid Commercial Stand Mixer
12/17/2015
I have gotten into baking homemade bread in past few years. I had been using my Kitchenaid Artisan Stand mixer. It did ok but as I started making more rustic and heavier dough, the Artisan would start to labor, so I decided to look for upgrade.I found the Kitchenaid Commercial, I could not find a great deal of information on this mixer, but I was happy enough withe my Artisan, so I decided to give the Commercial a shot, as it was much more powerful, had the upgraded dough hook,and large 8 at bowl. Again my main use would be bread dough. I got my new mixer Thanksgiving week 2015. Even though I purchased primarily for dough, my first task would be 10 lbs mashed potatoes for family thanksgiving. First let me say all the attachments are great heave quality, not that my Artisan are not good quality, but the Commercial attachments are over the top. This mixer knocked out 10 lbs of mashed potatoes in no time at all, and worked flawlessly. Next task, now for my bread dough. I did not do a large receipt, I had 3 cups of bread flour and 1 cup of cracked wheat flour, malt,yeast. I began to knead, the machine had plenty of power, but the bowl had movement and I could hear the metal bowl rubbing the bowl clip on the stand. I continued on with my knead for 8 minutes, the dough was great, but this bowl slip/noise really bothered me. The next day I tried with more dough, basically just to check out the problem. I made sure bowl was properly secured, and that the problem was not user error. It just did not seem to me that there should be any movement or metal rubbing or hitting noise, in a machine of this price. My smaller Artisan makes no noise, as the bowl does attach in different fashion. So I called Kitchenaid Customer Service, and man let me tell you, their CS is second to none. I explained my concern, the rep told me she was not in the Commercial department, but ask me to stay online,and she would bring a commercial rep into our conversation. After another explanation they informed me they wanted to replace my mixer, said they were shipping out a new unit and asks me to put my mixer in box of replacement box and send it back to them. You can't ask for anything more than that. My new mixer is great and quiet, no noise no problem. After comparing the two mixers, I think the problem was a defective bowl, not the mixer itself, regardless, they took care of me, and I am very pleased with the performance of this mixer, the size is a little bigger, but not a beast, on my counter. The commercial does not have a tilt head, that takes a bit of getting used to, but I understand the design is what it is. I have now had this mixer for about a month and have used it about half dozen times, and I am happy with my purchase. Don't think you can go wrong here, I am not a commercial baker, just wanted a premium mixer for home use making rustic bread dough, and I now have it.
Originally posted on Kitchenaid.com
Yes, I recommend this product
